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*Pumpkin Pet Insurance policies do not cover pre-existing conditions. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For full terms, visit pumpkin.care/insurancepolicy. Products and rates may vary and are subject to change. Discounts may vary and are subject to change. Pumpkin Insurance Services Inc. (Pumpkin) is a licensed insurance agency, not an insurer. Insurance is underwritten by United States Fire Insurance Company, a Crum & Forster Company and produced by Pumpkin. Pumpkin receives compensation based on the premiums for the insurance policies it sells.
**Pumpkin Preventive Essentials is not an insurance policy. It is offered as an optional add-on non-insurance benefit. Pumpkin is responsible for the product and administration. For full terms, visit pumpkin.care/customeragreement. All trademarks are the property of Pumpkin or a related company or licensor unless otherwise noted.
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A message to our fur families about COVID-19
As the novel coronavirus (COVID-19) situation and its impact on our customers and communities continues to evolve, we want you to know that Pumpkin is as committed as ever to helping protect the health and well-being of pets, and the people that love them.
PETS & COVID-19
I wanted to share with you four of the measures we’re taking to continue to to support
pet families during this unprecedented time.
1. We will not cancel any active or upcoming policies due to non-payment through Aug 1
The COVID-19 shutdown has financially impacted many of our communities and businesses nationwide. In support of our members who are facing financial challenges. Pumpkin will not cancel active or upcoming policy renewals due to non-payment through August 1, 2020.
2. Our entire team is safe and working from home – with their pets at their sides.
As a digital-first company, we’re well-equipped to conduct all of our business remotely. Since March 12th, our customer care team, product team, and engineers have been up and running from their home offices. And while we've all had to adjust to our new normal and Working From Home With Pets (WFHWP), our team has made tremendous progress – launching our new Preventive Essentials Pack offering and adding a ton of new content & features on our website.
3. We’re working with leaders in the animal health industry to share credible information.
We understand there is a lot of confusing and conflicting news out there now. While the CDC and World Health Organization have not found any evidence that cats or dogs can spread the virus that causes COVID-19 or become ill from it, we’ll continue to work with our partners to share the latest, most credible information and resources with our members and communities.
4. We’re committed to supporting the heroic work of veterinarians in these trying times.
Veterinary hospitals across the country are keeping their doors open for cats and dogs that require treatment or emergency care. Due to ‘stay at home’ restrictions, many vet hospitals across the country have been forced to reduce services, cut hours, and adopt strict new measures to ensure the safety of their staff and clients. This is why we launched #ArfMeowForVets to help support veterinary hospitals and staff in financial hardship.
It’s been a tough few weeks, but here at Pumpkin we are inspired and energized. To the amazing pet parents like you, and to the veterinary professionals who continue to care for the pets we love, we would like to say:
Arf, Meow, & Thank you,
Alexandre Douzet
CEO of Pumpkin Pet Care
April 20, 2020 | By Alex Douzet, CEO at Pumpkin Pet Care
For our members, rest assured Pumpkin will not cancel your active or upcoming policy renewal due to non-payment through August 1, 2020.
For more information, call our care team at 1-866-ARF-MEOW
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